Click to Chat


Follow us on:

Realtime Support - It Support Washington, DC

Get Realtime Support! United States

Every employee’s computer need, solved! How much time and money will that save your business?


Whether as-needed computer support or an IT staff is required, at a fraction of the cost, enlightek will ensure every employee’s computer need – large or small – is solved.

Enlightek is “full-service”

Administering firewalls, PCs, software applications, servers and data backups. Users in your office have access to web-based help desk tools to open tickets, immediately paging a technician to assist them. We install remote monitoring agents on all systems we manage to proactively prevent and monitor for issues. Most times the technician can connect to the user’s workstation remotely to fix the problem. If not, a prompt on-site visit will be made.


Purchase a block of hours, and then pay as more are needed. Remote support is deducted from the block in 1/4 hr. increments, onsite support visits are deducted in 1/2 hr. increments.

No. of Prepaid Hours Rate
0* $110
25 $100
50 $95
75 $90
*A support agreement and the purchase of prepaid support hours is required for businesses.

Managed services agent fee – $120/yr. per node


Managed services fee includes licensing for remote agents (up to 10 nodes), systems monitoring and patch management. All labor is billed at $110/hr and invoiced on completion of work. Nodes (PC’s, Mac’s or servers) in excess of 10 are billed at $15/mo. per node.

Item Rate
Managed Service Fee $200/mo. (up to 10 nodes)
Hourly Support $110/hr.